Engineering executive with 20+ years of experience leading Site Reliability Engineering, Cloud Infrastructure, and Platform Engineering organizations supporting enterprise SaaS platforms. Proven success modernizing reliability through observability, automation, incident management, cloud architecture, and high-performing engineering teams.
- Built and scaled enterprise Site Reliability Engineering organizations.
- Led cloud modernization and multi-region reliability initiatives.
- Established enterprise SLO, SLI, error budget, observability, and incident management programs.
- Improved engineering velocity through self-service platforms and automation.
- Speaker at DEF CON Cloud Village and DevOpsDays Seattle.
- Adjunct Lecturer, Boise State University.
Engineering Manager – Site Reliability Engineering & Cloud Infrastructure
Global Payments / TouchNet
March 2024 – Present
Transformed production architecture from single-region infrastructure toward resilient multi-region cloud deployment. Established enterprise observability using Datadog, Google Cloud Operations Suite, synthetic monitoring, and self-service monitoring. Built self-service deployment and monitoring capabilities reducing operational toil and accelerating engineering delivery. Defined service ownership, SLOs, SLIs, operational readiness reviews, and reliability standards. Expanded SRE ownership across cloud infrastructure, disaster recovery, governance, and production reliability.
https://www.globalpayments.comSenior Manager, Site Reliability Engineering
Kohl's
January 2021 – July 2023
Operationalized SLOs and SLIs across approximately 90% of the product portfolio. Reduced MTTD and MTTR by more than 50%. Built a blameless incident management culture.
https://www.kohls.comPrincipal Engineer and Team Lead, DevOps Now
IBM (formerly Taos Mountain Inc)
December 2019 – January 2021
Grew consulting practice revenue from $100K/month to $322K/month. Led enterprise cloud transformation engagements. Managed hiring, mentoring, and engineering delivery.
https://www.ibm.comCloud Enterprise Architect
Micron
February 2018 – December 2019
Reduced cloud approval timelines from 12 months to under two weeks. Established enterprise cloud governance accelerating adoption.
https://www.micron.comLead, Senior Site Reliability Engineer
HP Inc (formerly Hewlett-Packard)
November 2014 – February 2018
Led cloud automation and operations initiatives. Advanced DevOps and SRE practices across engineering organizations.
https://www.hp.comSoftware Development Engineer
Xylem (formerly Sensus)
September 2013 – November 2014
https://www.xylem.com/en-us/Software Engineer
EdPower (formerly Silverback Learning Solutions)
January 2012 – September 2013
https://www.myedpower.comSoftware Engineer II/III
Adecco (assigned to Hewlett-Packard)
March 2010 – December 2011
https://www.hp.comSoftware Test Engineer
Rockwell Automation (formerly Rockwell Software)
March 2002 – June 2007
https://www.rockwellautomation.com